News

NPEI's Conditions of Service are changing. The proposed implementation date is January 1, 2024. To view our proposed changes, please view our Conditions of Service page.

Please be advised that the Forms section of our website will be under maintenance this evening from 4:30pm to 6:00pm. During this time customers will not be able to complete online forms and will be unable to view PDF forms. We apologize for any inconvenience this may cause.

The government of Ontario has launched the EV ChargeON program to increase the number of public EV charging stations across the province. The EV ChargeON program provides funding for the installation of public electric vehicle (EV) chargers in Ontario communities outside of major...

NPEI has launched our updated MyAccount Customer Portal. This updated MyAccount Portal will help us to better serve our customers and ensure we are providing the most user-friendly platform with the most self-serve options that we can. We're very excited to bring you this...

Please be advised that we are once again able to accept Payments By Phone and our Automated Account Balance Lookup is available. Automated Balance Lookup Telephone Number: 1-877-601-3899 Pay By Telephone Number: Dial 1-877-281-2063 and you will be linked to a secure automated...

NPEI was certified for the provincial Green Button standard this summer, allowing its customers better access to their usage data through computers and smartphones and better manage their electricity usage. With the launch of our updated MyAccount Customer Portal, customers are...

Beginning October 17, Niagara Peninsula Energy Inc. (NPEI) will be contacting some of our electricity customers to conduct a satisfaction survey throughout our service territories of Niagara – Niagara Falls, Pelham, Lincoln and West Lincoln, to ask a few questions about our...

As we approach the Thanksgiving season, NPEI is proud to announce the launch of its new eBill campaign, aimed at promoting environmental sustainability while making a meaningful impact for local non-profit charitable foundations. From October 1, 2023 to March 31, 2024, NPEI...

Please note that due to ongoing construction, the blue payment box at our Niagara Falls office will be unavailable on Friday, August 4th from 7:00 a.m. until 11:00 a.m.

The IESO (Independent Electricity System Operator) will perform a mandatory voltage reduction test on Tuesday, July 18. A three per cent test will occur between 9:00a.m. and 10:00a.m. EST followed by a five per cent test between 1:00p.m. and 2:00p.m. EST. These voltage reduction...