News

As the Residential Winter Disconnection Ban ends on April 30, 2025, Niagara Peninsula Energy Inc. (NPEI) is encouraging customers to stay connected with us. "We encourage any customer who is currently having difficulty paying their bills to contact us so that we may work together...

Please be advised that the NPEI offices will be closed on Friday, April 18 and Monday, April 21 for the Easter Long Weekend. We will reopen on Tuesday, April 22 at 8:30a.m. We apologize for any inconvenience this may cause. We would like to wish everyone a happy Easter!

Please be advised that the Forms section of our website will be under maintenance on Wednesday April 16th, from 2:00pm to 5:00pm. During this time customers will not be able to complete online forms and will be unable to view PDF forms. We apologize for any inconvenience this may...

Niagara Peninsula Energy Inc. (NPEI) is proud to support Hydro One’s restoration efforts in Peterborough, Ontario, by deploying several of our skilled powerline workers to assist in power restoration. This support follows a severe ice storm that caused significant damage...

NPEI’s MyAccount Customer Portal and the NPEI Mobile App have been updated to allow users to enable notifications and/or multi-factor authentication (MFA). MyAccount and the NPEI Mobile App users will now be able to opt-in to receive notifications when your bill is due and when...

NPEI has received reports of a scam targeting our customers. A customer received a phone call from someone claiming to be from the utility and informed the customer that if they did not make a payment within 45 minutes their power would be disconnected. Please be aware this is a...

Niagara Peninsula Energy Inc. eBill Campaign Raises Over $43,000 for Niagara SPCA and Humane Society Niagara Peninsula Energy Inc. (NPEI) is thrilled to announce the success of our recent eBill campaign, which raised $43,870 for the Niagara SCPA and Humane Society. This...

Niagara Peninsula Energy Inc. has been notified that the Independent System Electricity Operator (IESO) will be conducting a mandatory voltage reduction test in the NPEI service territory on January 21, 2025. A three per cent reduction test will occur between 9:00 a.m. and 10:00...

During the Canada Post service interruption, NPEI was unable to regularly mail bills to our customers. Once the service interruption came to an end, NPEI made the decision to focus on present bills and not print and mail all past bills to customers. If a customer would like to...

To Our Valued Customers, As the year comes to a close, we would like to extend our best wishes to you and your families during this holiday season. At NPEI, we take great pride in providing exceptional service to our customers and support to our communities. We remain committed...