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NPEI Is Encouraging Customers to Stay Connected as the Residential Winter Disconnection Ban is Set to End
Published Date
Thursday, April 24, 2025
As the Residential Winter Disconnection Ban ends on April 30, 2025, Niagara Peninsula Energy Inc. (NPEI) is encouraging customers to stay connected with us.
"We encourage any customer who is currently having difficulty paying their bills to contact us so that we may work together in order to find a solution," says Brian Wilkie, President and CEO of NPEI.
Wilkie notes there are a number of programs available to assist customers who are having difficulty paying their bills.
NPEI is also working with customers by providing a number of flexible payment arrangements including the Arrears Payment Agreement Plan, in order to allow customers more time to pay outstanding balances on their account, Equal Payment Plans, as well as providing information on Financial Assistance Programs, including the Low-Income Energy Assistance Program (LEAP) and The Ontario Electricity Support Program (OESP).
NPEI offers a number of methods to pay a bill including:
- A pre-authorized payment plan. Save time and money by having your payments automatically withdrawn from your bank account each month on the due date.
- Online or telephone banking through most Canadian Financial Institutions.
- Through our MyAccount online customer portal, visit www.npei.ca to register.
- Mailing a cheque, money order or bank draft with the top portion of your bill to the NPEI office at P.O. Box 120, Niagara Falls, Ontario, L2E 6S9.
- Payments by cheque. money order or bank draft can also be made in our 24-hour blue drop box located at the office in Niagara Falls at 7447 Pin Oak Drive.
- Using your Mastercard or Visa by visiting www.npei.ca or over the phone using our third-party automated toll-free system at 1-877-281-2063. Please note that there is a third-party processing fee and such fee is not retained by NPEI.
If you are experiencing difficulty paying your bill, please stay connected to us; we are here to help! Customers may contact our office by phone at 1-877-270-3938, email info@npei.ca or visit us online at www.npei.ca.
NPEI offers the MyAccount customer portal, along with the new NPEI Mobile App, to allow customers to view and pay current and past bills, request moves, update contact details, and view their electricity usage data, hour by hour, for any given day.
The Automated Account Balance Lookup is also available by calling 1-877-601-3899.
Please see the below links for more information on the LEAP and OESP programs.